Terms and Conditions

TERMS AND CONDITIONS OF STORAGE

1. About These Terms

These Terms and Conditions govern the online booking and use of storage containers managed by Arbor Group Ltd, trading as Vibe Warehouses ("we", "us" or "the Management Agent").

Arbor Group Ltd acts as the management agent of the storage facility on behalf of the site owner.

By completing an online booking, accepting these Terms, making payment or storing any goods at the facility, you agree to be legally bound by these Terms together with your Storage Licence Agreement and any published Site Rules.

If there is any inconsistency between these Terms and the Storage Licence Agreement, the Storage Licence Agreement shall prevail.

2. Storage Licence

Your booking grants you a personal licence to use the allocated storage container.

This Agreement:

does not create a tenancy or lease;
does not give you exclusive possession of the facility;
may not be assigned or transferred without our written consent.

We reserve the right to relocate you to another storage container of similar size where reasonably necessary for operational, maintenance or security reasons.

3. Minimum Storage Period

The minimum storage period is one calendar month.

Following the minimum period, the Agreement automatically continues on a rolling monthly basis until terminated in accordance with these Terms.

4. Payments

Storage fees are payable monthly in advance.

By making a booking you authorise recurring payments using your chosen payment method where available.

If payment fails, you remain responsible for ensuring payment reaches us on time.

We reserve the right to:

charge reasonable administration costs arising from failed payments;
recover all outstanding sums;
suspend access to your storage unit;
exercise our contractual and legal rights over stored goods where payment remains outstanding.

All charges become due immediately upon demand if this Agreement is breached.

We do not currently charge VAT. Should VAT become payable by law in the future, it will be added from the date it becomes applicable.

5. Notice to Vacate

Following the minimum storage period, either party may terminate this Agreement by giving 30 days' written notice.

Storage charges remain payable throughout the notice period regardless of whether the storage container is emptied before the termination date.

The Customer remains liable for all charges until:

all goods have been removed;
the storage container has been vacated;
all access devices have been returned (where applicable); and
the Agreement has formally ended.

6. Customer Responsibilities

The Customer warrants that:

they own the goods stored or are legally authorised to store them;
the goods may lawfully be stored;
the goods do not infringe the rights of any third party;
all information supplied during booking is true and accurate.

The Customer agrees to:

keep all contact details up to date;
securely lock the storage container at all times;
keep the storage container clean and tidy;
immediately report any damage or security concerns;
comply with all reasonable instructions issued by the Management Agent.

7. Prohibited Goods

The following must not be stored under any circumstances:

explosives;
firearms or ammunition;
flammable liquids or gases;
hazardous chemicals;
toxic, radioactive or biological materials;
illegal drugs;
stolen property;
counterfeit goods;
food or perishable items likely to attract pests;
animals or living creatures;
waste materials;
items producing fumes, odours or contamination;
any item whose possession or storage is unlawful;
any goods likely to damage the storage container or neighbouring units.

We reserve the right to refuse storage of any item we reasonably believe presents a risk to persons, property or the environment.

8. Access

Access is permitted only during published access hours.

We reserve the right to temporarily suspend or restrict access where reasonably necessary for:

maintenance;
emergency works;
police or regulatory requirements;
health and safety;
site security;
protection of other customers.

No compensation shall be payable for temporary restrictions where reasonably necessary.

9. Right of Entry

We reserve the right to enter any storage container without prior notice where reasonably necessary to:

deal with an emergency;
protect persons or property;
investigate suspected breaches of these Terms;
comply with legal obligations;
carry out repairs;
exercise our rights under the Storage Licence Agreement.

Reasonable notice will be given whenever practicable.

10. Insurance

The Management Agent does not insure stored goods.

All goods remain entirely at the Customer's sole risk.

Customers are strongly advised to arrange suitable insurance covering the full replacement value of their stored goods.

Failure to obtain insurance shall not increase the liability of the Management Agent.

11. Limitation of Liability

The Management Agent is not a warehousekeeper, bailee or custodian of the Customer's goods and does not take possession of them.

Except where liability cannot legally be excluded, the Management Agent shall not be liable for:

theft;
fire;
flood;
vermin;
mould;
condensation;
corrosion;
deterioration;
accidental damage;
acts of third parties;
interruption of business;
loss of profits;
indirect or consequential losses.

Any liability for direct loss or damage shall, in any event, be limited to £100.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be excluded.

12. Default

Where payment remains outstanding or these Terms are breached, we may:

suspend access;
change access codes;
deny entry to the storage container;
recover outstanding sums;
charge reasonable recovery costs;
exercise a lien over stored goods;
sell or dispose of goods in accordance with the Storage Licence Agreement and applicable law.

The Customer shall remain responsible for all outstanding charges and costs until the account has been settled in full.

13. Cleaning, Repairs and Damage

Customers are responsible for any damage caused by themselves, their visitors or contractors.

Reasonable cleaning, repair, waste disposal and reinstatement costs may be charged where the storage container is not returned in good condition.

14. Privacy

Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and our Privacy Policy.

We may share information with payment providers, debt recovery agencies, professional advisers and public authorities where reasonably necessary or required by law.

15. Changes to These Terms

We may amend these Terms from time to time where reasonably necessary.

Updated Terms will be published on our website and will apply from the date specified.

16. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms.